Compliance

Did you know that compliance covers more than General Data Protection Regulation (GDPR)?

GDPR

General Data Protection Regulation (GDPR)

SmileCRM supports your obligations under the GDPR:

  • Record "Access" requests and allow print of details
  • Manage "Removal" requests for both controller and processor
  • Implements data retention policies to archive data
  • Record the lawful basis for the campaign
  • Automatically start removal request through call screens
  • Records channels and categories of access

Visit the ICO for more information

TPS and more

Beyond the GDPR SmileCRM helps in the following areas:

  • Import TPS information against contact/company
  • Warns when TPS checking is needed for a list
  • Call screen warning if number is on TPS/CTPS register
  • Allows separate import of TPS information
  • Automatically records TPS information from call screen
  • Separate "Do not call" list
  • Warns when purchased lists are about to expire

Visit the preference service website for more information
GDPR

GDPR

New legislation

C/TPS

Existing legislation

Lists

Management of list licenses