I am constantly looking at ways in which we can improve our services and ways to improve our customer experience.
That's why I am so thrilled to have taken up SmileCRM.
During our telemarketing campaigns, we want to ensure that we are streamlining our processes to ensure solid results, but we also want to be transparent with our clients so they know exactly how a campaign is going.
With Smile, we are able to do all of this. Not only is it easier to dial through, we are able to send leads direct to our client's email box in real time, we can easily reschedule calls, and we can also send out daily/weekly/monthly reports.