Emails
In todays market, it is becoming increasingly rare that a telemarketing campaign is run without an email component.
We have transactional emails built into the operator calling screens to allow both ad hoc and templated emails to be sent out.
There is deep integration from the email response into SmileCRM for replies, opens, clicks and more that allow the calling schedule to be affected.
If you prefer to use you own 3rd party email broadcaster, then you can import the responses into SmileCRM to have the same affect.
Of course we have more in this area, as you can schedule email broadcasts to warm up the contact and "drip feed" follow up emails if they have not been contacted.